Support
更新日期 / Updated: 2026-10-22
邮箱：somerking@foxmail.com。请提供 PawLog 版本、系统版本、设备型号、操作步骤与错误提示。发送前遮盖姓名、芯片号、医疗信息等不必要内容。
Email somerking@foxmail.com. Include your PawLog version, OS version, device model, steps and error message. Redact unnecessary names, microchip numbers and medical information.
资料保存在设备上。完整 ZIP 的创建需要 Pro，恢复已有 ZIP 免费。恢复将完整替换资料；ZIP 不包含商店权益。恢复出错时请保留原文件，检查可用空间后重试；不要反复卸载 App。
Data is stored on your device. Creating a full ZIP requires Pro; restoring an existing ZIP is free. Restore replaces journal data and does not change store access. If restoration fails, keep the original file, check available space and retry. Avoid repeatedly uninstalling the app.
请在原购买账号下使用“恢复购买”。待批准、取消或验证失败不是已解锁。若商店尚不可用，免费记录与恢复 ZIP 仍可使用。请勿通过邮件发送支付凭据或账号密码。
Use Restore purchases with the original store account. Pending, canceled or unverified transactions do not unlock Pro. Free journaling and ZIP restore remain available when the store is unavailable. Do not email payment credentials or account passwords.
检查系统通知权限、App 内提醒启用状态和设置中的重新同步。系统通知并非严格准点投递；App 内计划仍可查看。请勿将其作为紧急医疗或关键用药的唯一提醒。
Check system notification permission, the plan’s enabled status and manual reminder sync in Settings. System delivery is not strictly punctual; plans remain visible in the app. Do not rely on notifications alone for emergency care or critical medication.