需要帮助?
请先将 App 更新到最新版本。若问题仍存在,请提供发生问题的页面、操作步骤、设备型号、系统版本和 App 版本;截图请遮挡地址、电话、付款与合同等敏感信息。
联系技术支持
常见问题
如何恢复 Pro?
打开“设置”→“装修防超支 Pro”,选择“恢复购买”,并确认设备登录的是购买时使用的应用商店账号。
付款提醒没有出现怎么办?
请确认付款计划仍为待处理状态、提醒时间尚未过去,并在系统设置中允许 App 发送通知。
如何备份或导出项目?
打开“设置”中的数据管理入口,可使用备份与恢复、CSV、PDF 或分享图。生成的文件需由你通过系统界面选择保存位置或接收应用。
为什么无法添加资料图片?
请在系统设置中允许相机或照片权限,并确认设备仍有足够存储空间。
不同币种会自动换算吗?
不会。每个项目使用所选币种展示和保存原始金额,App 不获取汇率,也不进行货币换算。
联系我们
请勿发送完整支付卡信息、未遮挡的合同、付款凭证或其他敏感资料。
隐私问题
关于本地装修数据、资料图片、通知、内购和导出的处理方式,请查看 装修防超支隐私政策。
Need help?
First update the app to the latest version. If the issue continues, include the affected page, steps taken, device model, OS version, and app version. Redact addresses, phone numbers, payment details, contracts, and other sensitive information from screenshots.
Contact Support
Frequently asked questions
How do I restore Pro?
Open Settings → Renovation Budget Guard Pro, choose Restore Purchases, and make sure the device uses the same store account that made the purchase.
Why did a payment reminder not appear?
Confirm that the payment plan is still pending, its reminder time has not passed, and notifications are allowed in system settings.
How do I back up or export a project?
Open Data Management in Settings to use Backup & Restore, CSV, PDF, or a share image. Use the system interface to choose where generated files are saved or sent.
Why can’t I add an attachment image?
Allow camera or photo access in system settings and make sure the device has enough free storage.
Does the app convert currencies?
No. Each project displays and stores raw amounts in its selected currency. The app does not retrieve exchange rates or convert amounts.
Contact us
Do not send full payment-card details, unredacted contracts, payment proof, or other sensitive material.